Hospital-specific delivery
Deliveries to hospitals can be challenging, as patients may move between wards or be discharged. To help ensure successful delivery, please provide accurate and up-to-date ward information and the recipient’s full name, as multiple patients may share the same name.

If delivery is not possible, we reserve the right to charge additional production and delivery fees. Cancelling the order after arrangements have been made may result in the full order value being charged.

Business addresses delivery
If delivery to a business address fails between 8:00 AM and 7:00 PM due to the recipient being unavailable or the business being closed, we are not liable for non-delivery. Additional production and delivery charges may apply for re-delivery.

If you cancel before the order is arranged, a cancellation fee may be deducted. Cancelling after arrangements have been made may result in charging the full order value.

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Vases and Baskets
You acknowledge that the availability and style of vases and baskets may change frequently. The vase or basket delivered with your order may differ from the one shown in the website photo. We will select a vase or basket that we deem appropriate. Additionally, a vase or basket may be used in place of a gift box when necessary. Please refer to our Substitution Policy for more details.

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Specials and Promotions
Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order. Please read the official rules that accompany each special offer, coupon and discount.
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Links and Search Results
Our Site may contain links to third-party websites. We do not control these sites or their content and cannot guarantee the accuracy, legality, or appropriateness of the information provided. We do not endorse these sites and cannot ensure they are free from viruses or other harmful elements.

By using our Site to access or link to another website, you agree that we are not responsible for any damages or losses resulting from your use of these external sites. If you encounter an issue with a link from our Site, please notify us, and we will investigate and take appropriate action.
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Violation of the Terms and Conditions
By using our Site, you acknowledge and agree that we may, at our sole discretion and without prior notice, suspend or terminate your access to the Site and any services offered therein. We may also remove any content you have submitted (“User Content”) if we determine that it violates or is inconsistent with these Terms and Conditions, disrupts our services, infringes on applicable local or international laws, or violates the rights of another user.
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Compliance With Laws
You agree to comply with all applicable laws, statutes, ordinances, and regulations in connection with your use of our Site and your purchase of products or services. We may, at our sole discretion, report actual or suspected violations of the law to law enforcement or other appropriate authorities. If we become aware of any potential or suspected violation of these Terms and Conditions or our Privacy Policy, whether through a complaint or other means, we may (but are not obligated to) investigate the matter. During such an investigation, we may suspend services to the customer involved and/or remove any material from our servers. You agree to cooperate fully with any such investigation. You acknowledge that violations of these Terms and Conditions or the Privacy Policy may result in civil or criminal penalties.
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Export
The local export control laws regulate the export and re-export of technology of its origination. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations.
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Privacy
Haitiflorist.com is committed to protecting our customers’ privacy. It is important that you understand the terms under which we collect, use, and store information obtained through your use of our website at www .Haitiflorist.com (our “Site”). We will never share your personal information with third parties except as outlined in this Terms of Use Policy. Any changes to this Policy will be posted on our Site at least ten days in advance, so please check periodically for updates.

We respect and strive to protect the privacy of all users of our Site. We reserve the right to disclose or withhold information regarding, but not limited to, our website, suppliers, product costs, company details, directors, managers, location, contact numbers, fax numbers, and other business operations. However, in matters related to payment—including payment disputes—we reserve the right to disclose any user information as necessary for the collection or resolution of payment issues.

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Feedback
We welcome all comments, feedback, information, or materials (“Feedback”) that you submit to us through or in connection with our Site. Please note that all Feedback is considered non-confidential and becomes the property of Haitiflorist.com. By submitting Feedback, you agree to assign, at no charge, all rights, title, and interest in any copyrights and other intellectual property rights in the Feedback to Haitiflorist.com on a worldwide basis. We may use, reproduce, modify, or distribute the Feedback without restriction.

We reserve the right to remove or modify any Feedback that we consider inappropriate, offensive, or intended to damage, distort, or harm the Site or the company’s image.
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Restrictions
You must be 18 years or older and have a valid credit card, with full authority to use it, to submit an order through this Site. You agree not to use this Site or any content contained in it for any illegal or inappropriate activities.
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Substitution policy
Due to the constantly changing availability of floral products, food, and gift items, stock may not always be available. We therefore reserve the right to make substitutions. If an item you ordered is unavailable, a substitute may be provided. Substitutions may apply to all products listed on the website, including, but not limited to, flowers of all kinds and types, vases, wines, chocolates, gift products, gift baskets, fruits, teddy bears, stuffed animals, cakes, balloons, and any other items. Substitutions may vary in size, shape, color, type, material, or other characteristics.

If you select “Depends” for substitutions and an item is unavailable, our florist may contact the recipient to determine their preference. If the recipient cannot be reached, our florist will choose a suitable substitute on your behalf to avoid delays in delivery.

If you select “No” for substitutions and an item is unavailable, we will attempt to notify you via email and offer alternative options. However, at our discretion, your order may be placed on hold or delayed if substitutions are not allowed. For timely delivery, we recommend allowing substitutions.

For services such as, but not limited to, the Photo Return Service, Singing Telegrams, Custom Orders, Photo Drawings, and Packages, if a service is unavailable, we will attempt to contact the user to select a substitute. If a substitution cannot be made, we will issue a refund for that specific service.

The substitution policy also applies to typographical errors, product description mistakes, or any inaccuracies on the website that result in a product being unavailable.

By placing an order, you, the customer and/or buyer, agree to comply with the website’s terms and conditions and accept our substitution policy.

If you do not agree with these terms or policies, you have the right to refrain from placing an order or making any purchase on the website..

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Prices and value on website:

You agree that the prices displayed on our website are acceptable. You acknowledge and understand that our prices reflect multiple factors, including but not limited to purchase costs, overhead, delivery, labor, packaging, handling, and advertising fees.

You further acknowledge and agree that our prices may differ from those found in physical stores or other online retailers and may be higher. When ordering items such as, but not limited to, flowers, plants, fruit, fruit baskets, wine, cakes, food, or any products listed on our website, you agree that we reserve the right to select the specific item(s) on your behalf.

You also acknowledge and accept that prices on our website may change at any time. In the event that a price decreases after your purchase, you agree to honor the original price you paid. Prices may fluctuate during the day due to market conditions, supplier changes, or adjustments from our service providers.

You acknowledge, agree and understand that our delivery fee that is charged does not reflect our actual delivery fee cost. Some charges of delivery may be included within the pricing of the product.

Delivery fee

Our delivery fee does not necessarily reflect the actual cost of delivery. Portions of the delivery expenses may already be included in the product pricing.

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Haitiflorist.com is not responsible for:

We are not responsible for delays, unsuccessful deliveries, or reduced quality of flowers, plants, or preserved items caused by incorrect addresses provided by the sender, the recipient being unavailable at delivery, re-routing or redelivery requests, signature requirements, or handling of the items by the recipient.
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Refunds

For orders that have already been dispatched, payment is non-refundable. Refund requests for orders that have not yet been dispatched must be submitted via email within five (5) days of the delivery date. Requests submitted after this period may be declined at our sole discretion.

For orders paid via bank transfer, any applicable incoming and outgoing transfer fees, as well as restocking fees (approximately 20% of the total paid amount), will be deducted from the refund. We may, at our discretion, issue store credit instead of a cash refund for bank transfer payments. Additional handling or restocking fees may also apply.

Refunds are processed by our Billing Department and may take several days depending on the nature of the request and the season. During peak periods such as Valentine’s Day, Mother’s Day, and Christmas, the refund process may take longer.

Returns / Post-Delivery and Non-Durable Goods Policy

Once an order has been dispatched and delivered, it cannot be refunded. Non-durable items, such as flowers or perishable goods, cannot be returned or refunded. If a return is requested, a minimum 20% restocking fee will apply to the total paid amount, provided that:
1. Items are unopened and unused,
2. Items are returned within 48 hours, and
3. Items are in the same condition as received.

Delivery, Express, and Morning delivery fees are non-refundable. Items returned after 48 hours will not be eligible for a refund.

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Recipient Rejection and Exchanges

If the recipient rejects the order, no refunds will be issued, as the items have already been purchased, prepared, and all delivery expenses incurred. We are not responsible for recipient rejection.

If the recipient rejects the order due to quality issues, we may arrange an exchange through our florist. For exchanges, items must be returned in the same condition as received, unopened, undamaged, and complete.

If redelivery is requested more than once, additional redelivery fees and restocking charges may apply.

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Cancellations

Once an order has been scheduled, arranged, or delivered, it is no longer eligible for cancellation or refund. An email confirmation is sent when an order has been scheduled.

For orders that have not yet been scheduled, arranged, or delivered, a refund or store credit may be issued at our sole discretion. All approved refunds are subject to restocking fees of up to twenty-five percent (25%). These fees reflect costs incurred in processing refunds, including but not limited to payment processing charges, return handling expenses, non-returnable or perishable goods, and items that cannot be restocked or resold.

In the event of any payment dispute relating to an order, including orders that were cancelled, we reserve the right to bill and pursue collection from any parties associated with the order. This may include, but is not limited to, the buyer, sender, recipient, and any affiliated parties connected to the order.

We further reserve the right, to the extent permitted by applicable law, to use, disclose, share, and provide order-related information to third parties for the purpose of payment collection and dispute resolution. Such information may include order details, contact information, communications, and relevant digital records associated with the transaction. Third parties may include collection agencies, payment processors, legal representatives, or applicable authorities.

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Disputes and Issues

We take disputes and non-payments very seriously, especially in cases involving fraud. We reserve the right to contact the recipient regarding any dispute or issue and may disclose relevant information related to the order, including private information.

In the event of a disputed charge or chargeback, we may contact the recipient or associated parties to collect payment. We may also contact you, the user, or related associations via email, phone, or postal mail to resolve disputes or collect payment.

Additionally, we reserve the right to publish information about disputed or unpaid orders online or offline, which may include details of the buyer, user, or recipient.

If payment cannot be collected directly, we may engage a third-party collection agency, which is authorized to use any data provided to them—including personal and online information of the buyer, user, or recipient—to recover the payment.

Finally, we reserve the right to reclaim or demand the return of items from the recipient at any time if payment is not received.

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Guarantee and Disclaimers
Haitiflorist.com guarantees that its flowers, plants, and preserved items will remain fresh for at least three (3) days after delivery, provided the live items are kept under proper care and conditions. If the items do not meet this standard, Haitiflorist.com’s sole and maximum liability shall be limited to either a refund of the purchase price or the replacement and delivery of equivalent flowers, plants, or preserved items as soon as reasonably possible.

Claims under this guarantee must be submitted within three (3) days of delivery. Any claims made after this period will not be accepted, and you waive any rights to compensation related to such items.

While we strive to provide accurate and up-to-date information, the content, directories, and materials on our site may occasionally be incomplete, outdated, or contain errors. All materials and services on our site are provided “as is” and “as available”. We do not guarantee that the site or any services offered will be error-free, uninterrupted, or that your use of the site—including searches, links, or content—will produce specific results.

Except as expressly stated herein, we disclaim all representations, guarantees, or warranties, whether express or implied, regarding the products sold on our site, the site itself, and your use of the site. This includes, without limitation, the implied warranties of merchantability and fitness for a particular purpose.

Some jurisdictions do not allow the exclusion of implied warranties, so the above disclaimer may not apply to you. Your rights may vary depending on your jurisdiction.

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Limitation of Liability
You agree that, except as expressly stated herein, Haitiflorist.com, its directors, officers, employees, and other representatives shall not be liable for any damages arising from products sold, the operation, content, or use of our site. This limitation applies to all types of damages, including, without limitation, direct, indirect, special, incidental, punitive, and consequential damages, as well as damages for loss of profits, revenues, data, or use, whether incurred by you or any third party, whether in contract, tort, or otherwise, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages, including consequential or incidental damages, so this limitation may not apply to you.

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Applicable Law
You agree that any legal action brought against us shall be governed by the local and/or international law, without regard to conflict of law principles. You further agree that the exclusive jurisdiction and venue for any litigation arising from your use of, or orders placed on, our Site shall be in an appropriate court within the country. You agree to be responsible for all legal fees, including our legal costs, resulting from any such litigation.

We make no representations that the content on our Site is appropriate for access outside the country. Users who access our Site from outside the country do so at their own initiative and are solely responsible for complying with local laws.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be struck, and all remaining provisions shall continue to be fully enforceable.
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Indemnity
By using our Site, you agree to indemnify and hold Haitiflorist.com, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including attorneys' fees, made by any third party due to or arising out of your use of our Site, including providing a link to another site or any content to or of our Site.

Defamation, Libel and Slander

Defamation, including slander (spoken) or libel (written, broadcast, or published), is any statement presented as fact that harms the reputation of an individual, business, product, group, government, or nation. Users who post or attempt to post defamatory statements against our website may be held liable for all damages, including punitive, compensatory, and exemplary damages. We reserve the right to withhold payments from users or buyers involved in such actions and to notify order recipients, affiliates, or related parties if a user attempts to defame or harm our website’s reputation.

Questions regarding this Policy should be directed to us.

This Policy will explain the following regarding use of our Site:
What information do we collect from you?
Where do we collect information from you and how do we use it?
Who is collecting your information?
With whom do we share your information?
How may you update, correct or delete your Personally Identifiable Information?
What are your choices regarding collection, use and distribution of your information?
What security precautions are in place to protect against the loss, misuse or alteration of your information?
Cookies/Clear GIFs.
Children, Parental Consent and Privacy.
You should carefully review privacy policies of any third party sites accessible from our Site.
Contacting us about privacy questions or concerns.
Privacy Policy changes.

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1. What Information Haitiflorist.com Collects and How We Use It
In order to provide you with a wide range of products and services, our Site collects two types of information from visitors: Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII). Our primary goal in collecting this information is to ensure a smooth, efficient, and personalized experience while using our Site.

Personally Identifiable Information (PII):
“Personally Identifiable Information” refers to data that can identify you as an individual. We may request PII when you register, place an order, fill out surveys, correspond with us, or voluntarily provide information through features such as our Reminder Service. Examples of PII include your name, mailing address, phone number, email address, and other contact or identification information.

If you use services such as “Send a Hint Greeting,” we may also request the name and email address of a friend or loved one so we can send them a notification regarding a special occasion. Additionally, we may collect financial information, such as credit card details or check/money order information, when you place an order. Whenever we collect such information, we will provide a link to this Privacy Policy so you can review how your data will be used. This information allows us to fulfill your orders and provide a personalized service experience.

Non-Personally Identifiable Information (Non-PII):
“Non-Personally Identifiable Information” refers to data that cannot identify you individually. We collect Non-PII to understand how visitors interact with our Site and to enhance your browsing and shopping experience. This information may include:

- The URL of the page you came from and the URL of the page you visit next
- Your browser type
- Your Internet Protocol (IP) address

A URL is the global address of documents and resources on the World Wide Web. An IP address is a unique number assigned to your computer or device on a TCP/IP network, such as the Internet. This allows web servers to locate and identify your device, enabling communication, browsing, and shopping on the Web.

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We gather information in the following ways:

Shopping: We collect IP addresses for system administration, demographic analysis, and activity monitoring on our Site. We also collect referring URLs, browser type, server location (country, state, telephone area code), and pages viewed during your visit.
Ordering: When you place an order, we collect PII such as your name, email, mailing address, phone number, product selections, credit card or check/money order details, order number, referring URL, IP address, and password. Recipient information is collected if different from yours. This data allows us to fulfill your order, communicate with you or the recipient, and send promotional materials. Before confirming your order, you can review and update your information.
Track/Modify Order: If you use our Track/Modify Order service, we collect your email address and password (if applicable) to locate your order. Modifications may involve collecting additional information as described above.
Corporate Account: Setting up a corporate account requires your name, company name, email, and phone number. We contact corporate customers to tailor our services and provide updates. Purchases via a corporate account involve collecting similar data to individual orders, plus corporate information.
Online Surveys and Polling: Voluntary surveys help improve our services. Individual answers are confidential, though Non-PII may be shared with third parties. Participation is optional.
Newsletters & Promotional Emails: We may send newsletters or promotional emails to prior customers or through third-party partners. You may unsubscribe anytime using the provided instructions.
Cookies/Clear GIFs: We use cookies and clear GIFs with third-party partners to gather information when you visit our Site, make a purchase, or click through from targeted emails or newsletters. See our Cookies section for details.
Contact Information and Third-Party Data: Correspondence via phone, email, or mail may be stored. Feedback and problems reported may also be collected. Services like Send a Hint Greeting and the Reminder Service store information temporarily or for reminders. Affiliate Programs may involve sharing certain customer data to administer commissions or charitable contributions.

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